How to Get a Bad Review Off Groupon

Customer feedback is an important tool in growing your business organisation. A great slice of client feedback gives y'all insight into the side of your concern that you tin can never truly experience yourself as the owner or director. Information technology tells you what yous're doing right and what y'all tin better, and it can even inspire new ideas for how y'all can expand your business.

A lot of merchants struggle with how to get customer feedback that's constructive and reliable. It can be hard to get customers to fill out comment cards, and they're a hurting to rail and store once you have them. Monitoring your profiles on online review sites is some other fashion to get feedback, but there are a couple of drawbacks to many of these platforms:

1. Customers are more probable to leave reviews almost bad experiences than they are when they receive the experience they expected, skewing your scores and star ratings.
2. There is the potential for abuse by "customers"—or even competitors—who have never fifty-fifty been to your business but who are motivated to impairment your reputation.

How Groupon Client Feedback Is Different

Groupon designed our customer feedback system to assistance merchants get around these mutual problems. When you lot run on Groupon, you'll have access to your own Groupon Merchant Center to track your everything about your campaigns, including the great feedback y'all'll receive from your Groupon customers.

The Client Feedback section of your Merchant Centre dashboard is a directly link between you and your customers. Each time you redeem a Groupon, nosotros'll ship the customer a brief survey to collect their thoughts on the experience. This helps prompt customers to share their feedback no matter whether their feel was positive or negative.

Because nosotros get customer feedback after you redeem the customer's Groupon, you can exist certain that any feedback comes from a customer who really visited your business organization.

How to Get Customer Feedback in Your Groupon Merchant Eye

Visit groupon.com/merchant/middle and log in with the username and password we'll transport you once you beginning a campaign on Groupon. After logging in, you'll exist at your Merchant Center dashboard. Hither you can view how many Groupons yous've sold and redeemed, info about your virtually recent payment from Groupon, and the full number of views and customer comments your campaigns accept received.

Click Feedback under Customers in the card on the left sidebar to view the Feedback screen. Here you can view your overall star rating, likewise every bit individual comments from your Groupon customers. This is a great fashion for yous to gauge customers' experiences of your business.You can cull to view all comments or sort through them by choosing Positive or Negative on the toggle bar in the middle of the screen.

Positive feedback is a great tool to assistance you lot stay on rail and deliver on the parts of your business that volition keep customers coming dorsum. Although it tin can be frustrating to read negative feedback about your business, information technology'due south likewise an important footstep in identifying opportunities for your business to amend and grow.

What to Practice with Customer Feedback

• Read It:
  Paying attention to your customer feedback helps you go along a basis-level focus on the feel you lot're delivering when y'all run on Groupon. Set some time bated each week to review the feedback you receive from Groupon and other sources, and pay attending to any trends you see.
• Reply:
  On some comments y'all will encounter a "reply" button. This means that the client is open to receiving replies from yous about their feedback. Feel gratis to go out a response for these customers and thank them for visiting your business. If yous take news to share about anything the client mentions—due east.g., a new dish that'southward similar to something else they tried, or expansions to a production line they beloved—exist certain to use this opportunity to promote your offerings and invite them back.
  Responding to negative feedback in a helpful fashion can be tricky. Information technology's important non to answer in the estrus of the moment and non to announced defensive nigh your response. Admit and repent for any bug that you feel are accurate. If possible, consider offering an incentive for the customer to return.
• Share It:
  You tin can also apply the Groupon Merchant Middle to share your customer feedback on social media. Got a great review or a tip about your business that y'all think other customers should meet? Only click the social icon to a higher place the top-right corner of the customer's feedback, log in to your contour, and share the feedback like you lot would whatever other post.

Need more info about how to get customer feedback and what you tin can do with it one time you take it? If you have any questions, permit u.s.a. know in the comments below and we'll exist happy to become back to yous.

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Source: https://www.groupon.com/merchant/working-with-groupon/merchant-tools/how-to-get-customer-feedback-groupon-merchant-center

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